The controversy over Uber staff using the company’s tech to track people’s movements was reignited this week when information in a pending lawsuit began circulating in the tech press.
Uber employees can pull customer data at will, alleged Ward Spangenberg, the company’s former forensic investigator, in a court declaration filed earlier this fall as part of his bid to prevent the firm from forcing his case into arbitration.
Uber staffers have been able to track high-profile politicians, celebrities and ex-significant others, Spangenberg said.
His original complaint, filed in the Superior Court of California in San Francisco, centers on his dismissal from the company.
Uber continues to allow broad access to users’ trip information, five security professionals formerly employed at the company told Reveal.
That has been going on, they said, in spite of Uber’s assertions two years ago that it had policies prohibiting such actions, following news that executives were taking advantage of its “God View” feature to track customers in real time without their permission.
Uber’s Side of the Story
“It’s absolutely untrue that ‘all’ or ‘nearly all’ employees have access to customer data, with or without approval,” maintained Uber spokesperson Sophie Schmidt.
“We have built entire systems to implement technical and administrative controls to limit access to customer data to employees who require it to perform their jobs,” she told TechNewsWorld. “This could include multiple steps of approval by managers and the legal team to ensure there is a legitimate…